Terms of Use

Section 1Acceptance of these terms

These Terms of Use are a binding agreement between you and Clerk Chat Inc. ("Hearing Aid Finder," "we," "us," or "our"). They govern your use of hearingaidfinder.org and any other website, landing page, form, or telephone line we operate that links to these terms (together, the "Site"), and of the matching service we offer through them (the "Service").

We may own or operate additional domain names that point to the Site, and we may add more over time, whether or not they are listed here. These terms apply to all of them.

All references, protections, benefits, and limitations of liability in these terms that apply to Hearing Aid Finder apply equally to our parent, subsidiaries, and affiliated companies, and to our and their officers, directors, employees, agents, and contractors.

Section 2What we do, and what we are not

What we do. We operate an advertising and lead-referral service. You enter your ZIP code, answer a few questions about your hearing and your insurance coverage, and give us your name and phone number. We then transmit that request to participating hearing care providers in or near your area so that they can contact you with pricing and options. That is the whole of the Service. It is free to you, and we are compensated by the providers in our network when we send them a referral.

What we are not. This matters, so we will be explicit. Hearing Aid Finder is not:

• a hearing clinic, audiologist, hearing instrument specialist, physician, or any other kind of health care provider;
• a seller, manufacturer, or distributor of hearing aids or any other medical device;
• an insurance company, insurance agent, or broker, and we do not sell, arrange, or administer coverage;
• affiliated with, endorsed by, or acting on behalf of Medicare, Medicare Advantage plans, the Social Security Administration, the Department of Veterans Affairs, or any other government agency or program; or
• a party to any agreement you eventually make with a provider.

We do not perform hearing tests, fit or program devices, dispense products, bill insurance, or provide any clinical service. We do not endorse any particular provider, product, brand, or treatment, and the fact that you are matched with a provider does not mean we have concluded that the provider or its offer is right for you.

Section 3No medical advice

Everything on the Site is general information for consumers making a purchasing decision. It is not medical advice, diagnosis, or treatment, and it is not a substitute for evaluation by a licensed hearing care professional. Our questions about your hearing are used to route your request, not to assess or diagnose you, and no answer you give us produces any clinical conclusion.

Hearing loss can have causes that require prompt medical attention, including sudden hearing loss, hearing loss in one ear only, pain, drainage, dizziness, or ringing in the ears. Do not use this Site in place of seeing a professional. Consult a physician or licensed audiologist about symptoms, and never delay seeking care because of something you read here. If you are experiencing sudden hearing loss, seek medical care immediately.

Hearing aids are regulated medical devices. Whether a particular device is appropriate for you, including whether you are a candidate for an over-the-counter device or need a prescription device fitted by a professional, is a decision for you and a qualified professional, not for us.

Section 4Eligibility

To use the Service you must be at least 18 years old, a resident of the United States, and legally able to enter into a contract. The Site is directed to and intended for people in the United States, and we make no claim that it is appropriate or lawful to use elsewhere. If you access it from outside the United States, you do so at your own initiative and are responsible for complying with local law.

We may refuse, limit, or terminate access to the Service at our discretion, including where we believe a submission is inaccurate, duplicative, automated, fraudulent, or made without the authority of the person whose information is submitted.

Section 5Information you submit

When you use the Service you will be asked for information about yourself and your situation. That information will be sent to matched providers who need it in order to respond to you. By submitting it, you promise that:

• everything you provide is accurate, current, and complete to the best of your knowledge;
• the phone number you give is a number you own or are authorized to give, and you will tell us if it is reassigned to someone else;
• you are submitting a request for yourself, or for another person who has authorized you to act and to consent on their behalf, or for whom you have legal authority such as a guardianship or power of attorney; and
• you are not submitting the request to gather competitive intelligence, to test our systems, or for any purpose other than genuinely seeking hearing aid pricing.

If we have reason to believe information you gave is untrue, inaccurate, outdated, or incomplete, we may refuse you current or future use of the Service. Our handling of what you submit is described in the Privacy Policy, and by accepting these terms you consent to that handling.

Do not send us medical records, audiograms, prescriptions, Social Security numbers, Medicare beneficiary identifiers, insurance member IDs, or payment card details. We do not need them, we do not ask for them, and you should share that kind of information only with a licensed provider directly.

Section 6Consent to be contacted

This section describes rights you are giving up, so please read it closely. It is written to satisfy the requirements for "prior express written consent" under the Telephone Consumer Protection Act and its implementing rules at 47 C.F.R. section 64.1200, and comparable state telemarketing laws.

6.1 What you are agreeing to

By checking the consent box and clicking the submit button on our form, you provide your signed, written consent for the following, and you agree that your electronic act of checking the box and submitting the form is your signature under the federal E-SIGN Act and applicable state electronic signature laws:

• Who may contact you: Clerk Chat Inc., doing business as Hearing Aid Finder, and participating hearing care providers matched to your ZIP code, together with the call centers and agents acting on their behalf. You may ask us at any time which providers are in our network, and which ones specifically received your information, by contacting support@hearingaidfinder.org or (844) 980-4200. We will tell you.
• At what number: the telephone number you typed into the form, which is displayed directly above the consent box. If you do not want to be called or texted at that number, do not enter it.
• By what methods: telephone calls placed with an automatic telephone dialing system or any other automated dialing technology; calls delivering an artificial, synthetic, or prerecorded voice message, including messages generated with artificial intelligence; SMS and MMS text messages, including automated ones; and, if you gave them to us, email and postal mail.
• About what: hearing aids, hearing care, pricing, appointments, and related products and services.

This consent applies even if the number you provide is listed on the National Do Not Call Registry, a state do-not-call list, or a wireless do-not-call registry, and even if it is a mobile number for which calls or texts may cost you money. You agree that these communications are made at your request. You acknowledge that a matched provider may attempt to reach you more than once, and that each provider decides for itself how often to try.

6.2 Consent is not a condition of any purchase

You are never required to agree to automated calls or texts in order to buy any product or service, or to obtain pricing. If you would rather not give this consent, call us at (844) 980-4200 and we will help you by phone, or email support@hearingaidfinder.org. The consent box on our form is never pre-checked, and we will not treat your submission as consent unless you check it yourself.

6.3 The record we keep of your consent

When you consent, we create and retain a record that includes the exact disclosure text displayed to you, the web address where you gave consent, the date and time, your IP address, the phone number you entered, and your other form answers. We keep that record for at least five years, and we will provide you a copy on request at support@hearingaidfinder.org. We keep it both to comply with the law and so that we can show what you actually agreed to if there is ever a question about it.

6.4 How to revoke your consent

You may revoke your consent at any time, using any reasonable method, and we will honor it. You do not have to use any particular words or any particular channel. Any of the following works, and this list is not exhaustive:

• Reply to any text message with STOP or UNSUBSCRIBE, or any other words reasonably signaling that you want the messages to stop.
• Tell any caller to stop calling, to take you off the list, or not to contact you again.
• Call us at (844) 980-4200.
• Email support@hearingaidfinder.org.
• Write to us at Clerk Chat Inc., Attn: Do Not Contact, 575 Market St., Suite 2080, San Francisco, CA 94105.

We will process your revocation as soon as practicable and in no event later than ten business days after we receive it. A revocation you send us is treated as applying to all automated marketing calls and texts from us, across every channel and every campaign, not just to the one that prompted you to ask. We will add your number to our internal do-not-contact list and keep it there indefinitely, which means we must retain the number itself in order to keep honoring the request.

One important limit. Revoking your consent with us stops contact from us. It does not by itself stop contact from a provider we already matched you with, because each provider is a separate company with its own records and its own legal obligations. To stop hearing from a specific provider, tell that provider directly. If you tell us instead, we will pass the request along as a courtesy and will stop sending your information to anyone new, but we cannot guarantee another company's compliance and we are not responsible for it.

6.5 When we will and will not call

We instruct our callers, and require the providers in our network, to observe the following. If you experience otherwise, please tell us at support@hearingaidfinder.org so we can address it.

• Calling hours. No telemarketing calls or texts before 8:00 a.m. or after 9:00 p.m. in your local time zone, and we observe stricter hours where a state requires them.
• Identification. At the start of every call, the caller will identify the individual speaking, the company they are calling on behalf of, and a telephone number or address where that company can be reached.
• Internal do-not-call list. We maintain one, we honor requests within ten business days, and we keep records of those requests.
• No calls after revocation. Once you revoke, we stop, and a later visit to the Site does not silently reinstate consent. If you want to be contacted again after revoking, you will need to give consent again.

6.6 If your number changes or is not yours

You promise that the telephone number you give us is a number you own, subscribe to, or are customarily the user of, and that you have authority to give consent for it. If that number is later reassigned, disconnected, or ported to someone else, you agree to notify us promptly at support@hearingaidfinder.org, because we cannot know it changed hands unless someone tells us. We also query the FCC's Reassigned Numbers Database and similar tools to identify numbers that have changed hands, and we suppress numbers we identify.

If you received a call or text from us and never gave us your number, we want to know. Contact us at (844) 980-4200 or support@hearingaidfinder.org, and we will suppress the number, stop contact, and tell you what record we have of where the number came from.

6.7 Call recording and monitoring

Calls between you and us, and calls we transfer to or receive from a provider, may be monitored or recorded for quality assurance, training, customer service, dispute resolution, and legal compliance. Where the law of your state requires the consent of all parties to record, we will disclose the recording at the start of the call, and your continuing with the call indicates your consent. If you do not want to be recorded, say so and we will either stop recording or end the call.

Section 7Text message terms

These terms apply to our text message program if you consent to receive texts.

• Program description. Hearing Aid Finder sends messages about hearing aid pricing, provider matches, and appointment scheduling.
• Message frequency. Varies based on your activity and how providers respond to your request.
• Cost. Message and data rates may apply. We do not charge for the messages, but your wireless carrier may.
• To stop. Reply STOP to any message, or use any of the methods in section 6.4. We may send one final message confirming that you have been unsubscribed.
• For help. Reply HELP, call (844) 980-4200, or email support@hearingaidfinder.org.
• Carriers. Wireless carriers are not liable for delayed or undelivered messages. We do not guarantee that any message will be delivered. Supported carriers may change without notice, and not all devices or carriers are supported.
• Privacy. Your consent to receive text messages from us is not shared with third parties for their own text message marketing. See the Privacy Policy.

Section 8Pricing estimates and savings claims

Any prices, price ranges, averages, or potential savings shown on the Site are illustrative estimates drawn from publicly available market data and industry reporting. They are provided to give you a general sense of the market, and they are not quotes, offers, or guarantees.

Your actual price depends on factors only a provider can assess, including the device and technology level you choose, your hearing needs, the professional services bundled with the purchase, warranties, your location, and any insurance or benefit coverage you have. Only a provider can quote you a real price, and any quote comes from that provider, not from us.

We do not guarantee that you will save money, that you will receive any particular number of quotes, that a provider will contact you at all, that a provider will serve your area, or that any product will be available. Statements about what other consumers experienced are not a promise about your results. Testimonials and reviews on the Site reflect the experience of the individuals who gave them and are not typical or guaranteed outcomes.

Section 9Providers are independent, and your release

Providers in our network are independent businesses. They are not our employees, agents, partners, or joint venturers, and no partnership, joint venture, employment, or agency relationship exists between us and them or between us and you.

We do not select, supervise, or control the products a provider sells, the prices it charges, its clinical judgment, its sales practices, its licensure or insurance, its data practices, or the statements its representatives make to you. Providers in this industry may be subject to state licensing, bonding, or registration requirements, and we encourage you to confirm any provider's credentials with your state licensing board before you buy. Products, prices, and programs vary and may be unavailable in some states.

Any transaction, agreement, or relationship between you and a provider is solely between you and that provider. We are not a party to it and assume no liability under it.

Release. If you have a dispute with a provider or any other third party you are connected with through the Service, you must pursue it with that party directly. To the fullest extent permitted by law, you release Hearing Aid Finder and its affiliates, and their officers, directors, employees, and agents, from all claims and damages of every kind, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or connected with such disputes or your dealings with those parties.

IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH READS: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY." You also waive any similar law of another state.

Nothing in this section releases us from liability for our own fraud, willful misconduct, or any liability that cannot be waived under applicable law.

Section 10Acceptable use

You agree to use the Site only for its intended purpose. You may not:

• submit false, stolen, or unauthorized information, or another person's information without their permission;
• use the Site for competitive intelligence, price scraping, benchmarking, or to solicit or sell leads to our provider clients;
• use any robot, spider, scraper, headless browser, or other automated means to access, monitor, or copy the Site, or to submit forms;
• attempt to gain unauthorized access to the Site, its systems, or any data, or probe, scan, or test their vulnerability;
• interfere with the operation of the Site, including by overloading, flooding, or spamming it, or by introducing malware;
• circumvent any technical measure we use to limit access, including rate limits and bot detection;
• frame, mirror, or resell the Site or its content, or remove any proprietary notices; or
• use the Site in violation of any applicable law, including telemarketing, consumer protection, advertising, and privacy laws.

We may screen submissions and may deny any request in our sole discretion. If we determine or reasonably suspect that you are misusing the Service, we may terminate your access immediately and without notice, and pursue all available legal and equitable remedies, including injunctive relief and recovery of our losses, costs, and attorneys' fees where the law allows.

Section 11Intellectual property

The Site and its contents, including text, graphics, layout, design, logos, and software (the "Content"), are owned by us or our licensors and protected by copyright, trademark, and other laws in the United States and elsewhere. "Hearing Aid Finder" and our logo are our trademarks, and you may not use them without our prior written permission.

We grant you a limited, revocable, non-exclusive, non-transferable license to view and download a single copy of the Content for your personal, non-commercial use in evaluating hearing aid options. You may not otherwise reproduce, modify, distribute, publicly display or perform, create derivative works from, sell, or exploit the Content for any public or commercial purpose without our written permission. All rights not expressly granted are reserved.

Third-party names, brands, and product names on the Site are the property of their respective owners, and their appearance does not imply any affiliation with or endorsement by them.

If you believe material on the Site infringes your copyright, send a notice with the information required by the Digital Millennium Copyright Act to support@hearingaidfinder.org, Attn: DMCA Agent, or by mail to Clerk Chat Inc., Attn: DMCA Agent, 575 Market St., Suite 2080, San Francisco, CA 94105.

Section 12Third-party links

The Site contains links that take you off the Site. Those sites are not under our control. We are not responsible for their content, accuracy, security, privacy practices, or any change to them, and we provide the links only as a convenience. Including a link is not an endorsement. Your use of a linked site is governed by that site's own terms and privacy policy.

Section 13Disclaimer of warranties

We do not fully evaluate the providers, companies, or offers accessible through the Site. While we use some care in choosing the partners in our network, we make no representation or warranty about them or about anything they offer you.

THE SITE, THE SERVICE, AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, AND STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, THAT THE SITE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY INFORMATION, INCLUDING ANY PRICE OR SAVINGS ESTIMATE, IS ACCURATE, COMPLETE, OR CURRENT. WE MAKE NO WARRANTY REGARDING ANY PROVIDER, PRODUCT, DEVICE, SERVICE, OR OUTCOME, INCLUDING THE QUALITY, SAFETY, LEGALITY, OR SUITABILITY OF ANYTHING OFFERED TO YOU.

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

Section 14Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, HEARING AID FINDER AND ITS AFFILIATES WILL NOT BE LIABLE UNDER ANY THEORY, WHETHER CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, WARRANTY, STATUTE, OR OTHERWISE, FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, LOST OPPORTUNITIES, LOSS OF GOODWILL, COST OF SUBSTITUTE SERVICES, OR PERSONAL INJURY OR WRONGFUL DEATH ARISING FROM THE ACTS OR OMISSIONS OF ANY THIRD PARTY, ARISING OUT OF OR RELATED TO THE SITE, THE SERVICE, OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SITE, THE SERVICE, OR THESE TERMS WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100.00), OR THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE, WHICHEVER IS GREATER. YOU ACKNOWLEDGE THAT THE SERVICE IS PROVIDED TO YOU AT NO CHARGE AND THAT THESE LIMITS REFLECT A REASONABLE ALLOCATION OF RISK.

If any part of the warranty disclaimers or liability limits is held unenforceable, our aggregate liability for claims that would otherwise have been limited will not exceed the greater of one hundred dollars ($100.00) or the amount you paid us.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so parts of this section may not apply to you. Nothing here limits liability for fraud, willful misconduct, gross negligence, or any liability that cannot be limited under applicable law.

Section 15Indemnification

You agree to indemnify, defend, and hold harmless Hearing Aid Finder, its affiliates, and their officers, directors, employees, agents, and co-branders from and against all claims, demands, liabilities, losses, damages, costs, and expenses, including reasonable attorneys' fees, arising out of or related to: your use of the Site or the Service; your breach of these terms or the Privacy Policy; your submission of another person's information without proper authority; your violation of any law or of any third party's rights; or any dispute between you and a provider or other third party. We reserve the right to control the defense of any matter subject to indemnification, at your expense, and you agree to cooperate.

Section 16Dispute resolution, arbitration, and class action waiver

16.1 Informal resolution first. Before starting an arbitration or lawsuit, you agree to try to resolve the dispute informally. Send a written notice to support@hearingaidfinder.org or to Clerk Chat Inc., Attn: Legal, 575 Market St., Suite 2080, San Francisco, CA 94105, describing the dispute, the relief you want, and your contact information. We will do the same for a dispute we have with you. Both sides agree to negotiate in good faith for 60 days. This step is a condition precedent to arbitration, and the limitations period is tolled while it runs.

16.2 Agreement to arbitrate. If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these terms, the Privacy Policy, the Site, the Service, any communication you received as a result of using the Service, or the relationship between us, including questions of the formation, scope, interpretation, enforceability, or validity of this arbitration agreement, will be resolved by binding individual arbitration rather than in court, except as stated in section 16.5.

16.3 Rules, forum, and costs. The arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules, available at adr.org, as modified by these terms, before a single arbitrator. The Federal Arbitration Act governs this agreement to arbitrate. The arbitration will be seated in Delaware, but if you are a consumer you may elect to have the hearing in the county where you live, or to proceed by telephone, videoconference, or on documents only. We will pay all AAA filing, administrative, and arbitrator fees beyond the amount you would have paid to file in court, unless the arbitrator finds your claim frivolous. Each side otherwise bears its own attorneys' fees, except where a statute or the arbitrator's award provides otherwise. The arbitrator may award any relief a court could award to you individually, must apply applicable law, and must issue a written decision explaining the essential findings. Judgment on the award may be entered in any court with jurisdiction.

16.4 Class action and jury trial waiver. Arbitration will proceed only on an individual basis. You and we each waive any right to a jury trial and to bring or participate in a class, collective, consolidated, mass, or representative action, or to act as a class representative or member. The arbitrator may not consolidate claims of more than one person without the written consent of all affected parties, and may not preside over any form of representative proceeding. If this paragraph is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and heard in court, and the rest will proceed in arbitration. Nothing here prevents you from bringing an individual claim before a government agency, or from participating in a government enforcement action, where the law protects that right.

16.5 Exceptions. Either side may bring a qualifying individual claim in small claims court instead of arbitration. Either side may also seek injunctive or equitable relief in court to protect intellectual property or to stop unauthorized access to or misuse of the Site.

16.6 Your right to opt out of arbitration. You may reject this arbitration agreement by sending written notice within 30 days of the date you first accepted these terms. Send it to support@hearingaidfinder.org with the subject line "Arbitration Opt-Out," or by mail to Clerk Chat Inc., Attn: Legal, 575 Market St., Suite 2080, San Francisco, CA 94105, and include your name, the phone number you submitted, and a statement that you decline arbitration. Opting out affects only this section, and will not affect any other part of these terms or your use of the Site. If you opt out, section 18 governs where disputes are heard.

16.7 Survival and changes. This section survives termination of these terms and your stopping use of the Site. If we materially change it, you may reject the change by writing to us within 30 days of the change, in which case the most recent version you accepted applies.

Section 17Time limit on claims

Regardless of any statute or law to the contrary, and to the extent permitted by applicable law, any claim or cause of action arising out of or related to the Site, the Service, or these terms must be filed within one year after it arose, or it is permanently barred. This does not shorten any limitations period that cannot be shortened by agreement under applicable law.

Section 18Governing law and venue

These terms and any dispute arising from them are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and by the Federal Arbitration Act as to section 16. For any dispute not subject to arbitration, you and we consent to the exclusive jurisdiction and venue of the state and federal courts located in Delaware, and waive any objection to that venue. This does not deprive you of the protection of mandatory consumer-protection laws of the state where you live.

Section 19Changes and termination

We may modify these terms at any time by posting an updated version with a new "Last updated" date. Changes take effect when posted, and your continued use of the Site after that means you accept them, except that changes to section 16 are handled as described in section 16.7. Because changes bind you, please check this page periodically. We may also change, suspend, or discontinue the Site or the Service, in whole or in part, at any time and without notice or liability to you.

These terms remain in effect while you use the Site. Sections that by their nature should survive termination do so, including sections 9, 11, and 13 through 18.

Section 20Notices and electronic records

You consent to receive communications from us electronically, including by email, text message, and postings on the Site, and you agree that all agreements, notices, disclosures, and other communications delivered electronically satisfy any legal requirement that they be in writing. A printed version of these terms and of any electronic notice will be admissible in any proceeding to the same extent as other business records kept in printed form.

Notices to you may be sent to the phone number, email address, or postal address you gave us. Legal notices to us must be sent to Clerk Chat Inc., Attn: Legal, 575 Market St., Suite 2080, San Francisco, CA 94105, with a copy to support@hearingaidfinder.org.

You may withdraw consent to receive electronic communications by contacting us, but doing so may prevent us from providing the Service.

Section 21Accessibility

We want the Site to be usable by everyone, including people who use assistive technology, which matters especially to our visitors. We work toward conformance with the Web Content Accessibility Guidelines. If you have trouble using any part of the Site, or you want information in another format, contact us at support@hearingaidfinder.org or (844) 980-4200 and we will work with you to provide the information or transaction you need through another reasonable means.

Section 22General terms

• Severability. If any provision is held invalid or unenforceable, it will be replaced by a valid, enforceable provision that most closely matches its intent, and the rest of these terms will remain in effect.
• No waiver. Our failure to enforce any right or provision is not a waiver of it.
• Assignment. You may not assign or transfer these terms without our written consent. We may assign them freely, including to an affiliate or in connection with a merger, financing, acquisition, or sale of assets. These terms benefit our successors, assigns, and licensees.
• No agency. No partnership, joint venture, employment, franchise, or agency relationship is created between you and us by these terms or your use of the Site.
• Entire agreement. These terms and the Privacy Policy are the entire agreement between you and us regarding the Site and the Service, and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written.
• Force majeure. Neither party is liable for any delay or failure to perform due to causes beyond its reasonable control.
• Headings. Section titles are for convenience only and have no legal effect.
• Interpretation. "Including" means "including without limitation." These terms will not be construed against the drafter.

Section 23Contact us

We take our service seriously, and if you are not satisfied we would rather hear from you than have you stay unhappy.

• Email: support@hearingaidfinder.org for all matters, including privacy requests, consent revocation, arbitration opt-outs, and DMCA notices
• Phone: (844) 980-4200
• Mail: Clerk Chat Inc., 575 Market St., Suite 2080, San Francisco, CA 94105

Hearing Aid Finder is an advertising and lead-referral service, not a medical provider, hearing clinic, audiologist, or insurer. We do not sell hearing aids and we do not provide medical advice. Nothing on the Site is a substitute for evaluation by a licensed hearing care professional. We are not affiliated with, endorsed by, or acting on behalf of Medicare, the Department of Veterans Affairs, or any other government agency or program. Please retain a copy of these terms for your records.